Tuscany Pc Clinic

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	FAQ

FAQ

Common problems

1.

I get an Error Code 1316 during installation. What should I do?

If you receive an error 1316 while installing LogMeIn or RemotelyAnywhere, you need to go into the registry and delete the keys referencing your MSI package.

You can do this by:

Windows XP, 2000:
Start > Run and type: regedit [Enter]
Windows Vista
Start, type regedit in the Instant Search bar, and hit [Enter}

the + next to HKEY_LOCALMACHINE
the + next to SOFTWARE
the + next to CLASSES
the + next to INSTALLER
the + next to PRODUCTS
Please click on each folder, until you find the one on the right that says Product Name = Remotely Anywhere or Logmein. Delete this key and then attempt to re-install the software.

am having trouble with installation. Is there another way to install LogMeIn?

2.

You may need to perform a command line install. Please click on this link and save the zip file to your desktop.

Right-click the zip file once downloaded, and select Extract to... (if you have a 3rd party extraction program, such as Winzip or WinRAR, you may use that instead). Extract the files to c:\LMI.

To open the Command Prompt:

In Windows 2000 or XP
Go to Start > Run and type cmd, then hit Ok or press Enter
In Windows Vista
Go to the Start Menu, and in the Instant Search bar type cmd, right click on the top result, and click run as Administrator.

To install LogMeIn:

In a 32-bit Operating System, or in Windows 2000:
1. Type cd c:\lmi\x86 and hit Enter
2. Now Type logmein install and hit Enter
In a 64-bit Operating system:
1. Type cd c:\lmi\x64 and hit Enter
2. Now Type logmein install and hit Enter

You will then receive a message that install was successful. Close the command prompt window and click "Open LogMeIn" on the message that appears, and follow the steps to assign the computer to your LogMeIn account.

If you are unsure whether you have a 64-bit Operating System (only available on XP and Vista), right-click on the My Computer icon, and choose Properties. It will say x64 on this page if you have a 64-bit Operating System. If you do not see x64, then you have a 32-bit Operating System.

3.
Does eTrust Real Time file protection block the installation of LogMeIn?

Yes. eTrust can prevent both incoming and outgoing files. To install LogMeIn, right-click the eTrust icon in the systray and disable Real Time file protection. Then install LogMeIn. Re-enable the Real Time file protection after LogMeIn is installed.

For any other problems not listed contact us