Tuscany Pc Clinic

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	How it works


	FAQ

How it works

How our remote connection software works

Thus allows you to centrally and securely support and manage remote PCs over the web. A robust IT toolkit and powerful remote access combined with firewall traversal and dynamic IP address resolution allow you to manage hard-to-reach systems with ease-even while systems are unattended, or in the background while in use, so you never need to interrupt or rely on end users.

Step 1: Deploy

Rapid remote deployment: perform remote installations by e-mailing secure LogMeIn IT Reach deployment links to users who simply click the link and follow on-screen steps to install the software-it takes less than two minutes.

Alternatively, you can perform a local install by downloading the software directly to a computer at which you're sitting.

You only need to install LogMeIn IT Reach on the systems you want to access, and then simply use a web browser to log into your account and access machines. There is no client-side install.

Figure 1: Fast, easy remote deployment

Step 2: Access

Automatic connections: computers in your account securely identify themselves, allowing for automatic firewall traversal and dynamic IP address resolution.

When logged in, you'll automatically see a list of all your computers and their status: online or offline.

Click the computer you want to access, enter its Windows authentication credentials, and you'll be quickly and securely connected to it.

Background access: once connected to a remote computer, you'll see a Dashboard display of its vital statistics, as well as the ability to drill down into more detailed information for rapid problem diagnosis and resolution-all in the background without disrupting end users.

Unattended access: powerful remote control capabilities enable you to access a remote computer as if you were physically at the machine. You can access machines while they are unattended, limiting disruption or reliance on end users.

Reliable connections: LogMeIn's remote connections use patent-pending point-to-point connections: LogMeIn brokers the initial connection, and then hands off all communications directly between two machines, eliminating the traditional connectivity issues that you may experience with alternative hosted solutions.

For more information on LogMeIn IT Reach's powerful IT toolkit, view our brief eight minute on-demand webinar: Solve Problems Faster.

Figure 2: Accessing the computers you manage

Figure 3: Dashboard view of system vitals

Figure 4: Remote control

Step 3: Manage and Control

Create multiple administrators, and provide end users with easy-to-use remote access accounts.

Master administrators: Allow multiple administrators, each with unique logins and permissions, to access, manage and administer all computers in the account. This is useful for organizations with one or more administrators responsible for computer management.

Secondary User Accounts: Provide third parties with remote access to one or more of the computers in your account. Secondary Users have access only to the machines you designate, and are not able to view details of your LogMeIn IT Reach account or subscription.

Set LogMeIn IT Reach to operate as your first line of defense, alerting you of issues before they impact the users or business, while automating routine tasks.

Performance monitoring: Auto-monitor groups of computers 24x7 for events that you define (such as hard drive capacity or when a server goes offline).

Task scheduling: Schedule routine tasks to occur automatically.

For more information about LogMeIn IT Reach monitoring and alerts, view our brief 10 minute on-demand webinar: Prevent Problems Before They Occur.

Figure 5: Set alerts for groups of computers

Tuscany PC Clinic offers a comprehensive feature set for IT teams to manage remote systems centrally and proactively, and solve problems quickly as they arise.

Download Datasheet (.pdf)

Centralized Management

Hosted, Web-Based	Access and administer remote computers wherever they are. Firewall-friendly technology allows you to easily access machines anywhere. IT Reach settings configured for a machine while it was offline are automatically passed to it when it next re-connects to the Internet.
Rapid Deployment	Remotely deploy LogMeIn IT Reach to many computers simultaneously with the installation link functionality eliminating the time and tedium of machine-by-machine installs or the need for physical access to PCs. You email a link to end users, and once they click it, they simply follow the on-screen instructions to carry out installation.
Inventory Reports View details »	The Inventory functionality built into IT Reach automatically provides an up-to-date list of managed assets. View detailed hardware and software configurations for all of the PCs or servers running IT Reach.
Master Administrator Accounts	Invite users to manage computers in a LogMeIn IT Reach account. Each account can have an unlimited number of Master Administrators, each with unique logins that have access and administrative rights to specified computers in the account. This is particularly useful if your organization has multiple administrators responsible for computer management.
Secondary User Accounts	Invite third parties to remotely access specified computers in your account.
Reports	Easily track the activity of administrators, users and computers in your account and download and export the details to Microsoft Excel.
Computer Groups View details »	Group computers by customer, department, importance, location - by any criteria that meets your business needs.
Preferences View details »	Adjust the settings of LogMeIn IT Reach to the preferences that best suit your organization. From colors to ports to log settings and remote control options. Quickly replicate and distribute preference settings to groups of computers.
Network Console Companion Tool View details »	An Intuitive user interface provides one-click, direct access to the computers you support. This allows for the logical grouping of users and computers, multi-session handling, host monitoring and the ability to view both off-LAN and on-LAN computers through a single interface.

Prevent Problems Before They Occur

Scheduling and alerts View details »	Pre-define events and receive alerts by email if those events occur on the remote machine. Set up multiple alerts for groups of computers, and centrally deploy those alerts. Use LogMeIn IT Reach's script library, or create your own.
Performance monitoring View details »	Quickly spot potential issues with a digest view of critical computer data, such as CPU and memory load, disk space, registry keys and DLLs in use. Set alerts or schedule tasks based on thresholds you define for multiple groups of computers.
Computer Settings	View and optimize the settings of remote computers including environment variables, virtual memory, time settings and shared resources.
Security View details »	Ensure stringent corporate security with a layered security system that includes 128- to 256-bit SSL encryption, individual user access permissions, Windows authentication, support for RSA SecurID and detailed logging. For a more detailed description of the stringent security offered by LogMeIn IT Reach, view the LogMeIn Security White Paper.

Solve Problems Faster

Remote Control View details »	Take control of the keyboard and mouse of remote machines through a web browser for an experience just as if you were physically at the remote computer.
P2P Performance	Directly communicate with remote computers via patent-pending point-to-point functionality. The LogMeIn Gateway brokers connections between two remote computers, and then hands off that connection directly between them for faster remote control speeds.
Dashboard View	Quickly analyze system health with a digest view of critical data about the computer including system info, event viewer, running processes, network traffic and scheduled tasks.
Computer Management	View and click to drill down and view interrelated files, services and processes for rapid issue resolution. The user manager, drivers, registry editor, event viewer and reboot features provide additional management tools.
File Transfer	Transfer files between local and remotely accessed computers. All transfers are encrypted so data are secure.
Sharing	Share files too large for email, thus eliminating the need to send large attachments. Recipients click a secure link to download the file directly from your computer. You control how long the file will be available and to whom.
Mini Meeting	Initiate a Mini Meeting request by sending a secure link. Through screen sharing, both you and the end user simultaneously control the computer for enhanced collaboration, training and troubleshooting.
Remote to Local Printing	Print files you have accessed remotely on your local printer, without having to reconfigure printer settings or install new drivers.